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The Safeware Extended Service Plan - FAQ

What is the Safeware Extended Service Plan?

The Safeware Extended Service Plan provides comprehensive coverage and protection for any computer your store sells.

What does the Safeware Extended Service Plan cover?

The Safeware Extended Service Plan covers:

  • All Parts & Labor for 4 years
  • Accidental Damage (including drops, spills, cracked screens) for 4 years
  • Normal wear & tear
  • No lemon guarantee - If the computer fails 3 times (for the same issue) during the 4-year term, computer will be replaced with a like, kind and quality unit.
  • Power surges that result in damage to the computer
Is there any deductible associated with the Safeware Extended Service Plan?
No.
What is the limit of liability: The limit of liability is equal to the sales price of the product.(Example: Joe buys a 4 year plan along with a $1,300 laptop. He is covered up to $1,300 for 4 years or whichever comes first!)

What does the student do in order to get their computer repaired?

The student can simply bring their computer to the ITS Help Desk in Webb Center.
If the student is off campus, the student should contact Safeware via our toll free number at 800-800-6132 Safeware agents will process the service request and either find a local service facility for them or send a box for the student to ship their broken computer to one of our service center depots.
What happens if the student needs to have their computer repaired while they are not at school? (Summer/Fall breaks?)

Regardless of where the student is located, they should call Safeware and our agents will process the service request and either find a local service facility for them or send a box for the student to ship their broken computer to one of our service center depots

Who is Safeware?

Safeware has been providing technology protection services since 1982. With offices in Ohio, Tennessee, Texas, Georgia and Maryland, Safeware is one of the most recognized providers of comprehensive insurance policies and extended service plans for a variety of product lines.
Safeware is a full service insurance agency and warranty administration facility. The company, as well as its Sales Agents, is fully licensed in all 50 States. Safeware manages all aspects of the sales and service process in house, including marketing, underwriting, sales, billing, fulfillment, endorsements, claims processing, repair and reimbursement.

100% Parts & Labor: All Parts & Labor are covered. Saves money & provides peace of mind

2 or 4 years of coverage available (depending on computer price the coverage selected. From Freshman to Senior year, the computer is protected. Convenience & provides peace of mind.

Protection from Accidental Damage Is Included. Drops, breaks, spills or cracks will be fixed. Saves money & provides peace of mind.

No Deductibles: $0 additional out of pocket expenses - No surprises! Convenience, saves money & provides peace of mind

Power Surge Protection: Damage caused by a source outside your control are covered. Saves money & provides peace of mind

Normal Wear & Tear: Common mechanical issues are taken care of. Saves money & provides peace of mind

No Lemon Guarantee: If the product fails 3 times for the same issue it will be replaced Saves money & provides peace of mind

1,000's of Service Centers: Service is available where the customer is --- ODU ITS Help Desk can provide Safeware service! Convenience, saves money & provides peace of mind

Fully Transferable: Coverage goes with the product. Convenience, saves money & provides peace of mind

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